General FAQ | Notion

When will access to AniLive get cut-off?
- January 31st, 2025 11:59pm (PST) / February 1st, 2025 04:59pm (JST)
  - Streams, gift purchases, and full access to the app will be unavailable by February 1st 00:00am (PST) / 05:00pm (JST)
What will happen to my account data?
- All data will be deleted including model data, with exceptions to:
  - Streamer accounts. Information will remain for up to 180 days, or until withdrawal of diamonds is completed.
What will happen to the indie streamers participating in the Jumpstart Program?
- You can check where you can find your oshis next by checking out their social media accounts regularly. We've allowed them to freely choose their own direction during this period, so please keep on supporting them!

Events & Prize-related Information

Will there be any more events on AniLive before the end of Jan. 2025?
- We will not be scheduling any more events on AniLive before the end of January 2025. Thank you for your support and understanding during this period.
All event prizes listed will be delivered, both for streamers and supporters! Please check this section from time to time as we may have to update the details if needed.
For the streamers, below are the remaining prizes and their estimated delivery timeframes.

Event Name	Event Period	Item	Estimated Delivery Date
AniLive Monthly Awards	Sept, Oct, Nov	Trophy	September: Shipped on Dec. 3rd
October: Shipment Dec~Early January
November: Shipment Mid-January~Early February
Japan Haul Challenge	Sept. 10th - 16th	Goods	Shipped, should arrive by end of December
AniTeams Party	Sept. 17th - 30th	Ads (New York Times Square)	Video in production. Expected to run in Jan 2025
Mystic Halloween and Crazy Halloween	Oct. 22nd - 28th	Ads (Akihabara)	Videos in production. Expected to run in Feb 2025 for 1 week
Fansgiving PR Article Challenge	Nov. 26th - Dec. 2nd	Chekis for supporters	Mid-January

For supporters, below are the remaining prizes and their estimated delivery timeframes:

Event	Period	Item	Estimated Delivery Date
Fansgiving PR Article Challenge	Nov. 26th - Dec. 2nd	Signed Chekis	Mid-January

Coin-related Information
- We won’t be disabling coin purchases during this time, but we strongly encourage you to spend all your remaining coins before January 31st!
  - 1 coin gifts have returned (for those of you who remember!) as of now! You can up your full coin balance using these gifts.
Support & Inquiries
- You can send your inquiries through in-app support form.
- You can also still send your inquiries through: **[email protected]* after the access to the app has been disabled on January 31st!*
  - Please detail your inquiry by summarizing it in the subject part.
  - Include the specifics of the inquiry and your relevant account information.
  - Expect a response within 24-48 hours.